Shipping Policy
What is the delivery time?
The delivery time consists of two phases:
-
Processing time
Within 1–3 business days after placing the order, it will be checked, approved, and packed. The package is then prepared for shipment. -
Shipping time
New Zeeland 5–10 business days
Shipping is handled by ....
All shipping times exclude any potential customs delays. During peak periods such as Christmas, Black Friday, and New Year, deliveries may take longer.
What are the shipping costs?
We offer free premium shipping, which includes insurance in case of theft, loss, or damage to the package.
Where is my package?
Once shipped, the customer will receive an email with a tracking number.
The order can be tracked here: ...
For logistical reasons, an order may be shipped in multiple separate parcels.
My tracking number doesn’t work
It can take up to 5 business days for tracking information to update.
If the tracking still shows no updates after a few days, please contact our customer service.