Return Policy
(A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or professional activity.)
Information Regarding the Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 30 days without providing any reason.
The withdrawal period is 30 days starting from the date:
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on which you, or a third party appointed by you (who is not the carrier), took possession of the goods, provided you ordered one or more goods in a single order and these were delivered together;
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on which you, or a third party appointed by you (who is not the carrier), took possession of the last item, provided you ordered multiple goods in a single order and these were delivered separately.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. You can do this via email at: support@osibwear.com.
You may use the attached model withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notice regarding the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this agreement, we shall reimburse all payments received from you, including delivery charges (except for any additional costs arising if you chose a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 30 days from the day on which we are informed about your decision to withdraw from this agreement.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusions and Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
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for the supply of goods that are not prefabricated and are made based on an individual choice or decision by the consumer;
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for the supply of goods that are liable to deteriorate or expire rapidly;
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for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered after 30 days and whose actual value depends on market fluctuations beyond the trader's control;
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for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts:
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for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
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for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
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for the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery.
Model Withdrawal Form
Please contact us via the following email address before returning any goods: support@osibwear.com
The return address on our packages is not our return address. You will receive the correct return address by email upon request.
If you wish to cancel the contract, please fill in the form below and send it to us by email.
Withdrawal Form
I/we () hereby withdraw from the contract concluded by me/us () regarding:
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the purchase of the following goods (*) /
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the provision of the following service (*)
Ordered on: () ____________ / Received on: () ______________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date: ______________
(*) Delete as appropriate.